Surface Water Outfall Programme Support Technician

We are looking for a Surface Water Outfall Programme Support Technician.
The Environmental Protection Team are responsible for delivery of the Surface Water Outfall Programme and investigation of polluted surface water outfalls suffering from widespread urban diffuse sources, mostly third-party misconnections.

Surface Water Outfall Programme Support Technician will be responsible for the essential back office administration tasks associated with running an outfall project, including dealing with customer comms, booking customer appointments and sending the appropriate PSWO letters to timescale.

You will be based at Beckton - IG11 0AD.

This is a Monday – Friday role.

What will you be doing as a Surface Water Outfall Programme Support Technician?

• Supporting the Outfall Investigation field Technicians in pollution tracing and customer comms.
• Answering customer queries directly.
• Booking property survey appointments.
• Printing and sending misconnection letters to the correct timescale.
• Calling customers on the phone to request updates on rectification works.
• Printing mapping used by the field technicians.
• Managing the EPT Inbox.
• Ordering equipment for the Technicians.

What should you bring to the role?

• Competent at using the appropriate IT systems, GIS and 365 software.
• Excellent customer service and organisation skills.
• Some knowledge of drainage and sewerage systems would be desirable.

What’s in it for you?

• Offering a salary up to £30,000 per annum depending on skills and experience.
• 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• GymPass, a free fitness plan and access to several wellbeing apps for you and up to three family members as well as discounted plans nationwide.
• Cycle to work scheme, always on and up to £3,000, save money, get fit and help protect the environment.
• WeCare, a variety of health and wellbeing services for you and your family, including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and access to a nutritionist.
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid
•  Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Ongoing performance development reviews to help you be your best and identify growth opportunities.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.