Pumping Field Operations Manager

We have an exciting opportunity for a Pumping Field Operations Manager to join our Thames Water team in Mogden.

As the Pumping Field Operations Manager, you will be responsible for managing and developing a team of 10 technicians with a varied skillset looking after around 200 pumping stations in the Mogden Catchment.

You and your team will be the face of Thames Water as you'll be working directly with customers and stakeholders daily.
•    Location - Hybrid - Mogden (STW) - TW7 7LW.
•    36 hours per week Monday – Friday.
•    Permanent, full-time position.
•    Due to the nature of the role, a full UK driving licence is required.

What will you be doing as a Pumping Field Operations Manager?

• Be a role model and ensure the team performs in a manner representative of Thames Water's company values and professionalism.
• Performance managing and Performance Development of a field operations team.
• Monitor and steer performance against key metrics.
• Promote a culture of engagement and motivation within the team.
• Conduct regular site visits to assess the quality of work being completed by your team.
• Ensure the health, safety and well-being of your team are always maintained and that safe working practices which comply with company procedures are followed.
• Identify and support the implementation of new initiatives to drive operational efficiency and customer service improvements.
• You will split your time between the office and the field with your team, enabling you to provide direct support, engagement, and performance management both as a team and on a one-to-one basis.
• Possible participation in an Out of Hours Co-ordinator rota.

What should you bring to the role?

• Excellent people and team management skills.
• Ability to lead, develop, and performance manage field-based operatives.
• Excellent communication and interpersonal skills are vital for this role.
• Be well organised and able to manage your time and multi-task.
• You will be fully competent in the use of Microsoft Office as well as planning and reporting software.
• Previous experience of liaising with internal and external stakeholders is also highly regarded.
• Health and Safety qualifications such as IOSH / NEBOSH are desirable.
• Demonstrating the ability to handle and manage change effectively in a field team.
• A full UK driving licence.

What’s in it for you?

• Offering a salary up to £45,000 per annum depending on skills and experience + you will receive a car allowance.
• Annual Leave of 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
• Personal Medical Assessments – Open to all once a year.
• GymPass, a free fitness plan and access to several wellbeing apps for you and up to three family members as well as discounted plans nationwide!
• WeCare, a variety of health and wellbeing services for you and your family, including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and access to a nutritionist.
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Ongoing performance development reviews to help you be your best and identify growth opportunities.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.