Information Governance Manager

As an organisation, Thames Water is committed to openness and transparency when it come to the data we disclose. This role provides a unique and rewarding opportunity to champion this and lead on policy decisions effecting data we disclose to customers and about the environment.  

As Information Governance Manager you will play a key role in managing the data subject rights and EIR (Environmental Information Regulation 2004) requests team, ensuring Thames Water's compliance with the Data Protection Act 2018 (DPA) and EIR. This involves supporting and guiding the business in fulfilling its regulatory obligations, ensuring timely and accurate responses, maintaining comprehensive records, and adhering to all applicable legal and regulatory standards.

What you will be doing as Information Governance Manager

• Handling disputes and infringements related to data rights & EIRs
• Identifying risks related to data rights or EIRs and developing mitigation strategies
• Leading policy decisions and changes for Data Subject Rights and EIRs
• Representing Thames Water at Data Protection/EIR governance forums
• Managing stakeholders and providing insights to key business areas, ensuring best practices
• Managing a small team of Data Protection advisors

What you should bring to the role

• An in-depth knowledge of the Environmental Information Regulations 2004 or the Freedom of Information Act 2000, including the application of relevant exceptions and an understanding of how the regulations interact with data protection legislation.
• Extensive knowledge of the UK Data Protection Act 2018/ UK GDPR including experience of managing DSRRs and requests for information. 
• Excellent experience of implementing new policies and processes across multiple business units.
• First class communication and interpersonal skills, a strong influencer.
• Understanding of data – types of data, data quality and data processing.
• Strong written and presentation skills.
• Ability to manage multiple projects and meet deadlines.
• An experienced people manager, with the ability to motivate the team and foster a ‘one team’ ethic.
• Ability to see the bigger picture but with an eye for detail.

What's in it for you?

• Competitive salary - £45,000 - £60,000 per annum.
• Annual Leave 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers daily relying on us to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.