SACM Analyst

The Service Asset and Configuration Management (SACM) Analyst is responsible for the day-to-day configuration of data held within a centralised Configuration Management Database (CMDB) ensuring it is up-to-date and accurate. Key to achieving this will be the implementation of a newly defined Configuration Management Plan (CMP), for which the SACM Analyst will have a pivotal role in its ongoing success.

Working within a team, the primary focus of the SACM Analyst is the delivery of prioritised tasks which revolve around the identification, control, recording, reporting, verification, and auditing of configuration items (CIs) within the CMDB. Also assist towards the implementation and oversight of appropriate governance processes.

What you’ll be doing as a SACM Analyst

• Undertake data insertion and updating activities within the CMDB ensuring accuracy and quality.
• Implement tasks to achieve the Configuration Management Plan in accordance with priority need.
• Contribute towards supporting the CMDB ensuring appropriate regular housekeeping is performed.
• Be a point of contact to internal and external stakeholders regarding any enquires regarding data held in the CMDB
• Track the progress and variation across changing states of CIs. When a CI moves through lifecycle phases, the status changes should be recorded
• Perform reviews and audits to align the configuration states with documented baselines. Before introducing a change or release, verify the configuration information against specified requirements. 
• Provide regular feedback to the SACM Manager on efficiency of processes and procedures

This is a fixed term contract/secondment for 6 – 10 months (Maternity Cover)
Base location – Hybrid – Clear Water Court Reading
Working pattern – Monday to Friday 36 hours

What you should bring to the role

• Strong analytical and problem-solving abilities
• To have an understanding of data management
• Effective communication and collaboration skills
• Stakeholder management
• Methodical and analytical
• Experience in working with 3rd party delivery partners.

What’s in it for you?

• Competitive salary of up to £40,000 per annum depending on experience (Pro-rata)
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.