Design Administrator

Do you thrive in a fast-paced environment and enjoy collaborating with diverse stakeholders? We have an exciting opportunity to join our Developer Services team as a Design Administrator. At Thames Water, we serve 16 million customers across London and the Thames Valley, and our Developer Services team is essential in supporting regional growth. This is your chance to be part of a dynamic team managing thousands of connections each year while delivering outstanding support to both internal teams and customers.

What you’ll be doing as a Design Administrator
As a Design Administrator, you’ll play a vital role in keeping our processes running smoothly, from auditing jobs to managing customer communication. Working closely with your team, you’ll ensure that everything stays on track, providing great service along the way. 

Key responsibilities will include:

• Reviewing job classifications for accuracy and procedural compliance.
• Resolving pending accounts by investigating job statuses and updating customer records.
• Processing refunds for new water connection quotes.
• Managing private land notices and maintaining updated records.
• Closing applications for jobs that cannot proceed.
• Handling payments and notifying customers about payment holds.
• Submitting Network Approval requests to advance projects.

Working hours: Monday – Friday 8am – 4pm or 9am – 5pm

What you should bring to the role:
We’re seeking a customer-focused, adaptable individual who thrives on challenges. The ideal candidate will have:

• Exceptional customer service skills with the ability to navigate evolving needs.
• Strong written and verbal communication skills to foster effective relationships.
• Comfortable and confident in verbal communication with stakeholders.
• A keen eye for detail to ensure accuracy and compliance in all tasks.
• Strong problem-solving abilities and the resilience to perform under pressure while meeting targets.
• Proficiency in IT systems, including Microsoft Office (Excel, Outlook) and internal platforms.
• A quick learning ability and adaptability to our processes and policies.

What’s in it for you?

• Hourly Pay rate: £12.50 per hour
• Location: This role is Hybrid, with 2 days a week (Monday & Tuesday) based at Clearwater Court, Reading.
• Length of assignment: 26 weeks
• Required Start date: ASAP
• Hours: 36 hours per week

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.