Technical Support Manager

We currently have an exciting opportunity for a career-minded individual to join us at Thames Water as a Maintenance Support Manager (Mechanical and Electrical).

This is a critical role within a Water Production area, you will be responsible for the risk profile of the region. As well as working hand-in-hand with the Area Operations Manager.

You will also manage a team of technical specialists, supporting the front-line operations managers. This role is responsible for the maintenance manager and a team of maintenance technicians for the area.

This is a senior role, managing a large maintenance budget, within a team of 6 managers and a technician team. Operational management experience is essential to ensure the candidate is successful.

The base site would be Coppermills WTW, however occasional support to the wider area may be required.

36 hours per week, Monday - Friday 07:30 am - 15:30 pm.

What you’ll be doing as the Maintenance Support Manager
 

• People Management – You will be responsible for all the basic principles of people management. You will ensure that monthly team meetings and 1-2-1s are in place and that the company Performance Development Review framework is adhered to. You will track and manage the performance levels of individuals, administering support where required.
• Coaching and mentoring – A key aspect of the role is coaching. The subject matter will be the correct operation and maintenance of mechanical and electrical equipment across our sites and the related asset standards. Your team as individuals and a collective must have an understanding of how to undertake their frontline activities, but also why they are doing them. You will have adequate resources and support from other departments in carrying out coaching, but you must possess the attributes required to be a good coach – personable, a good listener, and able to communicate and subsequently track learning requirements.
• Process Management – You will work closely with the process and technical teams to ensure that all processes on our sites are working optimally. Your team will carry out the preventative and corrective maintenance activities. They will also possess the training to assist skilled tradesmen when the needs arise on-site. For this dynamic to work effectively, teamwork is essential both at the managerial and also at the technician level.
• Health and Safety – You will have a leadership role in health and safety. A health and safety culture starts with people, and you must ensure that your team as individuals and as a collective are making safe hazards on site where they can and that they are reporting the issues so they can be administered on Safeguard. You will ensure that the basic principles of the Thames Water Health and Safety policy are enforced and that you manage the subject by the company health and safety manual. By focusing on the basics, and good, accurate communication, you will contribute towards improved health and safety standards on site.

What you should bring to the role
 

• Demonstrable Mechanical and Electrical maintenance management experience with strong skills in operation and engineering is essential.
• Degree level or equivalent, preferably an Engineering/Science background is desirable.
• Previous experience in a process-related industry is essential. Previous experience in the water industry is desirable.
• Previous experience in managing operational staff is required, but what is essential is an appreciation of the importance of employee engagement and team structure in enabling performance.
• Since coaching is a significant aspect of this role, it is vital that you are a good listener, that you can communicate well, and that you are adaptable to needs down to an individual level
• An ability to work in a team and understand the importance of team dynamics is essential.
• A strong focus on, and a good working knowledge of, health and safety is essential.
• An ability to prioritise, and organise workload is required.
• The successful candidate will be expected to consider operational strategy beyond just the day-to-day and will plan.

What’s in it for you?
 

• Offering a salary of up to £57,000 per annum, depending on skills and experience.
• 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays).
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.