Field Operations Manager

This is an exciting opportunity to make a difference in one of our most critical roles within Waste Networks as a front-line Field Operations Manager.
Your main accountability is to manage and support your team.

You will be responsible for the day-to-day operations of the networks to ensure delivery of regulatory compliance within strict budgets and lead and develop a team of 5 Network Engineers.

Based in Mogden, however, travel to other sites will be required.
36 hours per week – Monday-Friday.

What will you be doing as a Field Operations Manager

• Performance managing a field operations team to deliver operational asset maintenance, customer service targets and supporting efficient completion of projects.
• Monitor and drive performance against key metrics to make sure all work is responded to promptly.
• Direct and develop technicians by setting measurable goals, holding team meetings, one to one-on-ones, completing the PDR process and creating individual development training plans.
• Promote a culture of engagement and motivation within the team.
• Conduct regular site visits to assess the quality of work being completed by your team.
• Take team responsibility for safe working practices which comply with company procedures.
• Identify and support the implementation of new initiatives to drive operational efficiency and customer service improvements.

What should you bring to the role?

• The ideal candidate will have experience in directing, developing and performance-managing field-based operatives.
• Excellent communication and interpersonal skills are vital for this role, and you must have an exceptional standard of organisation and be health, safety, and wellbeing aware.
• You will be fully proficient in the use of Microsoft Office as well as planning and reporting software.
• Formal influence and management qualifications are desirable. (but not essential)
• Knowledge and understanding of the waste water network are desirable. (although not essential) as well as the ability to converse with managers and stakeholders.
• Due to the nature of the role, a FULL UK Driving licence is essential.

What’s in it for you?

• 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays
• Offering a salary up to £45,000 per annum, depending on skills and experience!
• Car Allowance.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTS and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.