Field Operations Specialist

We have an excellent opportunity at Thames Water to join us as a Field Operations Specialist to cover Home Counties North, including Windsor, Slough and down to Maple Cross. As a Field Operations Specialist, your role will be to carry out field investigations into complex operational problems with our wastewater network, identifying solutions to improve efficiency and customer satisfaction. Facilitate confined space work.

This role will be 60% of the time in the field and 40% of the time in the office.

Once fully trained, you will be included in an out-of-hours rota.

What you will be doing as a Field Operations Specialist

• Coordinating complex planned and reactive technical activities to ensure maximum effectiveness and minimal customer impact.
• Provide technical support to conclude solutions to problems and ensure a robust, stable, and efficient network.
• Provide information on required maintenance and improvement to the Network Strategy function and assist with contingency planning.
• You will be the main point of contact for any emergency works required in your area and will be accountable for ensuring that contractors are working safely and in compliance with business procedures.
• Plan and team up with our delivery partners to deliver asset maintenance activity.
• Contractor auditing, ensuring that all works are being completed to the Thames Water standards and in line with compliance.
• Deliver event crisis management plans, minimising service interruptions and impact on Thames Water customers.
• Work alongside the field teams and the customer solution centre to identify the cause of complex/difficult problems and find a suitable resolution.

Base Location: Maple Lodge (STW), Slough or Maidenhead
Working Pattern: 36 hours per week, Monday – Friday 
Requirements for the role: Full clean UK driving licence

What you should bring to the role

• Good technical civils experience, ideally in Waste infrastructure, would be beneficial but not essential.
• Skilled in finding cost-conscious solutions to complex network issues.
• Have a zero-compromise approach to health and safety, and must be persistent in your methods.
• Full UK driving license is essential.
• Have previous experience working with and managing the activities of third-party contractors.
• Have good verbal and written communication skills to interact with your colleagues and customers/stakeholders.
• Competent at using appropriate company IT systems and Microsoft Office software.

What’s in it for you?

• Offering a salary of up to £45,000 per annum, depending on skills and experience, plus a car allowance on top.
• Comprehensive training, PPE and tools are provided.
• Annual Leave 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.