Sales Support Administrator

Fantastic opportunity for a Sales Support Administrator to join our client's expanding team. This family-run business has experienced substantial growth over the last 4 years, and they are looking for a dedicated individual to support their sales team and continue this exciting journey.

Please note this is a fully office based role with no hybrid/home working available!

Role:
As a Sales Support Administrator, you will be responsible for processing sales orders and enquiries to support the sales team in achieving their targets. You will provide packaging solutions to a variety of Key & SME Accounts, supporting Sales Account Managers with order processing and nurturing customer relationships to develop accounts further.

Key Responsibilities:

• Process incoming inquiries to support Sales Account Managers.
• Manage client expectations regarding timescales, material availability, and costs.
• Escalate new product/customer inquiries promptly.
• Maintain accurate records of inquiries, opportunities, customer records, and quotations.
• Assist Sales Account Managers with re-order quotations.
• Serve as a secondary contact point for key customers.
• Support shows and exhibitions, executing event sales processes.
• Produce Sample Packs as needed.
• Maintain accurate sales administration and reporting.
• Update Sales KPI Dashboard weekly.
• Update Pipeline Tracker and communicate key information.
• Maintain and update Weekly Call Cycle and Sales Plan.
• Manage allocated accounts and grow new customer accounts.
• Develop excellent working relationships with allocated accounts.
• Maintain regular contact with accounts to ensure superior service.
• Assist with promotions as needed.

Person Specification:

• Ideally 1+ years experience in a similar B2B sales support role.
• Strong and proactive telephone manner.
• Good numeric skills.
• Effective personal organizational skills.
• Proficient user of IT software, including MS Excel.

The Package:

• Monday - Friday, 8 am - 5 pm (1-hour lunch).
• £25,000 - £28,000+ DOE.
• Clear progression & training available.
• Free onsite parking & easily accessible by public transport.