Customer Service Executive

Are you passionate about building strong customer relationships and looking for an opportunity to grow within a dynamic and reputable company?

Our client is a leading provider of multichannel circulation and distribution solutions within their field. They are seeking a dedicated Customer Service Executive to join their dynamic team in Crawley. This is an exciting opportunity to enhance your career and gain hands on experience within an office-based role.

Key Responsibilities:

• Proactively manage and process subscription enquiries from customers.
• Handle all inbound calls and address customer queries efficiently.
• Provide pricing and delivery information for various subscriptions.
• Liaise with customers regarding any subscription offers or campaigns.
• Set up new customer accounts and manage standing order payments.
• Perform customer verifications for existing subscribers.
• Maintain customer records in compliance with confidentiality and GDPR regulations.

Requirements:

• Strong customer service experience with a confidence in building and maintaining relationships.
• Previous administration experience is desirable.
• Proactive and able to work independently as week as part of a team.
• Strong IT skills, including proficiency in Excel and data management software.

Benefits:

• Competitive salary up to £23,000 per annum.
• Standard working hours: 9am to 5pm, Monday to Friday.
• Opportunity to develop your customer service and administration skills.

This is an exciting opportunity to advance your customer service and administration career within a well-respected company. Apply now to hear more about this job vacancy.