Customer Care Advisor
447104642

£27,000 - £29,000 Per Annum

Full Time

Permanent

Horley, Surrey

Customer Service And Call Centre

Posted 12 hours ago

Expires In 29 Days

Job Description

Our client, a leading M&E HVAC supplier is seeking a Customer Care Advisor to join their dynamic team in Salfords. You will be responsible for delivering exceptional customer service, fostering positive relationships and supporting a positive customer experience.

What's on Offer:
  • Salary of £27,000 - £29,000pa (dependent on experience).
  • Monday - Friday, 8:00am - 5:00pm.
  • 25 days holiday plus bank holidays.
  • The opportunity to work for a well-established company with a supportive team environment.

Key Responsibilities:
  • Address customer queries via telephone and email, ensuring prompt and professional responses.
  • Maintain accurate and detailed records of customer interactions using the company CRM.
  • Handle customer complaints effectively, raising case issues and collaborating with internal teams to resolve them.
  • Provide customers with information about products, services, and company policies.
  • Assist customers with orders, account management, and refunds.
  • Meet & exceed KPIs by answering calls within 15 seconds and responding to emails efficiently.
  • Build strong relationships with customers & tradespeople

What They're Looking For:
  • A confident, personable individual who enjoys building rapport with a variety of customers.
  • A quick decision-maker with sound judgment and the ability to provide effective solutions.
  • Highly organised, detail-oriented, and proactive in approach.
  • A cheerful, approachable personality that thrives in a busy, customer-focused environment.

If you're looking to take on a role where you can truly make a difference to the customer experience, apply now and let's get you in front of this fantastic opportunity!
Jobs With Pertemps

Pertemps

Lauren Bray

Lauren.Bray@Pertemps.co.uk

01293 646999

Division 447

Pertemps Crawley

1A Brittingham House

Peglar Way

Crawley

West Sussex

RH11 7AE

01293 646 999

View Branch Details
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