£16.82 - £19.23 Per Hour
Full Time
Temporary
Bletchingley, Surrey
Management
Posted 28 days ago
Expires In 16 Hours
Job Description
Salary: £35,000 £40,000 –per annum
Hours: Monday to Friday, 08:00 – 17:00
Location: Bletchingley
Contract: Temp to Perm
Key Responsibilities
- Lead, manage, and support a team of sales and customer service advisor
- Monitor individual and team performance against KPIs and targets
- Conduct regular performance reviews, coaching sessions, and one-to-ones
- Manage disciplinary and capability procedures in line with company policy
- Monitor live and recorded phone calls to ensure quality, compliance, and sales effectiveness
- Identify training needs and support ongoing development of team members
- Keep up-to-date staff records (CSCS, CISRS, training logs, holidays etc.
- Drive sales performance while maintaining excellent customer experience
- Handle escalated customer queries and complaints professionally
- Produce performance reports and provide feedback to senior management
- Ensure adherence to company processes, regulatory standards, and best practices
Skills & Experience Required
- Proven experience in a sales Manager or Customer Service Manager role
- Strong background in performance management and people leadership
- Experience conducting disciplinary processes and performance improvement plans
- Confident in call monitoring, coaching, and quality assurance
- Strong communication, motivational, and organisational skills
- Results-driven with a customer-focused approach
- Ability to work in a fast-paced, target-driven environment
- Familiarity with compliance or industry certifications is a bonus (e.g., Constructionline)
Charlotte Hayes
Charlotte.Hayes@Pertemps.co.uk
01293 646 999
Division 447
Pertemps Crawley - Temps
9 The Boulevard
Crawley
West Sussex
RH10 1UR
01293 646 999
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