Import Clerk

The Import Coordinator role is Office based in Ashford.

Monday to Friday 9am to 5.30pm

If successful you will be joining a successful freight forwarding company whom are part of a larger global organisation with lots of opportunities for growth.

Salary ranges from £26,000 to £36,000 for the right candidate dependent on your level of experience in the Import industry

PURPOSE OF ROLE:

To work on the Import Operations Department at our clients Heathrow office. Working as part of a team, creating value for clients by providing excellence in delivery of the Company’s Freight Forwarding services, contributing to our objective of providing 100% satisfaction to build customer loyalty.


PRINCIPLE RESPONSIBILITIES:

• To ensure that the operational processes of all imports across Air, Sea and Road are completed as per each customer’s requirement within their own costing framework, under supervision from the Import Manager.
• To oversee the subcontractors who provide core services, reporting any service failures to the Manager.
• To maximise the use of the companies in house I.T. software (Boxtop) and to ensure that KPI's (Milestones) are kept up to date daily.
• To check periodically any detail to ensure that all KPI's and processes are on track and up to date.
• Ensure customer’s needs are the daily top priority, building customer confidence by meeting commitments and delivering the greatest value.
• Develop an understanding of customer demands and expectations in line with the ethos of providing 100% customer satisfaction.


Operations Duties

• To be the main point of contact to our customers/agents for all Import Sea and Air operations.
• Collating information from all current supplier details (co-loaders / agents / hauliers / clearance agents / preferred shipping lines / couriers any other supplier that crops up.
• Supporting the Import Manager in building relationships with new and existing customers for long term growth.
• To quote existing customers/agent and prospective customers for Import shipments. To follow up on quotations, gaining feedback on our offers.
• To be responsible for handling their import shipments from start to finish.


General Administration Duties

• Handling any invoices queries that arise for customers or suppliers in conjunction with the account department.
• Mailing Sales invoices and collating supporting paperwork.
• Processing cost of sale Purchase invoices against accruals using the ‘Boxtop’ freight operations system
• Support the Import Manager
• Effectively use all Microsoft Office and database systems.
• Answering and receiving telephone enquiries and providing excellent customer service skills.
• Processing client files on the ‘Boxtop’ operating system.
• Keeping customers, vendors and colleagues updated where necessary.
• Maintain an accurate paper trail and electronic filing system.
• To provide an efficient and effective administrative support to the team, including filing, replying to emails, faxing, and copying documents.
• Maintaining and improving on colleague relationships
• Ensure that all deadlines are met and clients/colleagues are kept informed of progress.
• Communicate within the team, supporting others where necessary and sharing information with others.
• Contribute to team meetings and events as and when required.