Property Leasehold Office

Job Title: Property Leasehold Officer
Location: London Borough of Harrow, Forward Drive, Harrow, HA3 8NT
Employer: Pertemps Recruitment Partnership for London Borough of Harrow
Contract Type: Temporary (3 months ongoing)
Hours of Work: Monday to Friday; 09:00 - 17:00
Working arrangements: Hybrid working, at least 2-3 days working from the office

Overview of the Role:
Pertemps is looking for a motivated and self-driven individual to join the expanding team at the London Borough of Harrow as a Property Leasehold Officer. This temporary position offers a competitive pay rate of up to £19.77 per hour PAYE, excellent training, career development support, and 21 days of holiday (excluding Bank Holidays).

Main Responsibilities of a Property Leasehold Officer:

• Manage service charge income, including personal contact, report production, and liaising with mortgage lenders, court services, and legal teams.
• Proactively contact leaseholders to address non-payment issues.
• Assess income and expenditure, establish repayment agreements, and monitor repayments.
• Identify and refer leaseholders with serious debts to advice services.
• Create and manage payment plans, promoting Direct Debits and Standing Orders.
• Set up and monitor Direct Debits, and process cheques.
• Investigate and process payment transfers, refunds, and misallocated payments.
• Handle service charge enquiries, resolving issues or referring them as needed.

The successful applicant will have:

• Knowledge of relevant property and housing acts.
• Ability to interpret leases and transfer agreements.
• Experience in service charge collection and arrears recovery.
• Understanding of service charge and major works billing processes.
• Familiarity with leases, covenants, and the Leasehold Valuation Tribunal.

About us
For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.

London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn