Business Support Officer

Job Title: Business Support Officer
Location: London Borough of Harrow, Forward Drive, Harrow, HA3 8NT
Employer: Pertemps Recruitment Partnership for London Borough of Harrow
Contract Type: Temporary (3 months ongoing)
Hours of Work: Monday - Friday, 09:00 - 17:00
Working Arrangements: Hybrid (working 2-3 days per week in the office)

Overview of the Role:
Pertemps is seeking a motivated and self-driven Business Support Officer to join the expanding team at the London Borough of Harrow. This temporary role offers a competitive pay rate of up to £16.86 per hour, excellent training, career development support, and 21 days of holiday (excluding Bank Holidays).

Main Purpose of Business Support Officer:

• To investigate and provide satisfactory solution in response to complex/sensitive client complaints/queries, utilising experience to make a judgement when cases require referral to a more senior manager.
• To investigate and respond to queries, complaints and enquiries involving customer interaction around complex cases in high pressure service environments
• Represent the service, as required, on relevant projects and undertake more in depth research/analysis work and attend financial meetings on behalf of the Manager.
• To be involved in recruitment process and provide induction and support to staff on financial processes within the home.
• To retrieve standard reports and co-ordinate the provision of statistical/budget information from manual and computerised systems
• To provide support to the team by dealing with administration and incoming calls some of which may need immediate referral to staff on duty.
• To maintain up-to-date information, resources, forms and stationery systems, ensuring adequate stocks are available by liaising as needed

Requirements:

• Comprehensive knowledge of IT systems, databases, websites in relation to providing an efficient business support service
• Excellent and working knowledge of MS Word, Excel, PowerPoint and Outlook
• Ability to investigate and respond effectively to minor customer complaints, judging appropriately when to escalate an issue to the Team Leader.
• Good organisation skills to ensure accurate storage, maintenance and retrieval of information

About us:
For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.

London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn