Resident Services Project Manager

Job Title: Resident Services Project Manager
Location: London Borough of Harrow Hub - Forward Drive, Harrow, HA3 8NT
Employer: Pertemps Recruitment Partnership for London Borough of Harrow
Contract Type: Temporary ongoing
Rate: £32 Umbrella PAYE (negotiable)

Resident Services Manager Opportunity at London Borough of Harrow

Are you proactive and motivated? Join our dynamic team as a Resident Services Project Manager in London Borough of Harrow

Role Overview:

" Preparatory Work: Conduct detailed research, analyze best practices, and consult with residents and staff to develop policy plans. This involves negotiating with housing teams, HR, Finance, and Legal departments. You'll also liaise with external partners like RSLs, banks, and the Credit Union for financial inclusion. Keeping Ward Councillors informed about Resident Services is crucial.
" Innovative Solutions: Recommend innovative and alternative approaches to the Resident Services Management Team to enhance service delivery, achieve value for money, and improve customer satisfaction. This requires creative thinking to develop new responses to customer needs and ensuring timely delivery of improvements.
" Operational Level Work: Although there are no supervisory responsibilities, the role requires working at an operational manager level. This means understanding the broader impact of projects on the service and colleagues' workloads. Engaging positively with customers, stakeholders, senior managers, staff, and Trades Union representatives is essential.

Key Requirements:

" Knowledge of best practices, government policies, legislative frameworks, and key issues in housing services.
" Understanding of housing and related public sector legislation.
" Skilled in resident consultation and participation.
" Awareness of proposed Welfare Benefit Reforms and their impact on tenants and leaseholders.
" Understanding of financial exclusion impacts and strategies to mitigate these issues.
" Familiarity with performance and project management tools and techniques.
" Ability to ensure the service provides value for money.
" Competence in effective budget management techniques.
" Strong understanding of the benefits of open and honest communication with customers.
" Experience in handling complex interpersonal issues.

About us

" For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.
" London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.
" " The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn `