Business Support Assistant

Job Title: Business Support Assistant
Location: London Borough of Harrow, Forward Drive, Harrow, HA3 8NT
Employer: Pertemps Recruitment Partnership for London Borough of Harrow
Contract Type: Temporary (3 months ongoing)
Hours of Work: Monday - Friday, 09:00 - 14:45 (30-minute lunch)
Working Arrangements: Hybrid Working (2 days per week in the office)
Rate: £16.19 PAYE

Overview of the Role:
Pertemps is looking for a motivated and self-driven Business Support Assistant to join the expanding team at the London Borough of Harrow. This temporary role offers a competitive pay rate of up to £16.19 per hour PAYE, along with excellent training, career development support, and 21 days of holiday (excluding Bank Holidays).

Main Purpose of an Business Support Assistant:

• Provide exceptional administrative and business support services, ensuring compliance with statutory requirements and relevant policies and procedures.
• Ensure effective and efficient service delivery, acting as a point of contact for complex enquiries (including minor complaints) that Core Business Support staff cannot resolve. This includes coordinating, reporting, resolving, and monitoring minor complaints within the service area as needed.
• Handle routine telephone, email, and written queries and enquiries, signposting as appropriate or forwarding messages to relevant colleagues.
• Undertake high-level, complex business support tasks, including producing complex, confidential, or sensitive reports and arranging Panel meetings, documents, and correspondence.
• Provide a range of administrative support to projects across the service area, including producing project documentation, tracking actions, maintaining records, collating information, managing diaries, setting up meetings, producing agendas, taking complex minutes, transcribing minutes, and liaising between key stakeholders.

Requirements:

• Strong proficiency in MS Word, Excel, PowerPoint, and Outlook.
• Expertise in administrative and business support processes, such as record keeping, maintaining databases, document processing, photocopying, proofreading, progress tracking, and filing practices.
• In-depth knowledge of IT systems, databases, and websites, essential for delivering efficient business support services.
• Experience in a customer-focused environment, with a solid understanding of excellent customer service principles.
• Awareness of key issues facing local government.
• Familiarity with working to statutory and legislative standards.
• Understanding of financial administration.
• Demonstrated success in a Business Support Team, providing specialized support to practitioners and managers.

About us
For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.

London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn