IT User Support Engineer

Job Title: IT User Support Engineer
Location: Hybrid working, London Borough of Harrow, Forward Drive, HA3 8NT
Employer: Pertemps Recruitment Partnership for London Borough of Harrow
Contract Type: Temporary Assignment
Hours of Work: 35 hours per week, Monday to Friday, 09:00am - 17:00pm
Pay Rate: £19.01 PAYE

Overview:
Pertemps is offering an exciting opportunity for a motivated IT User Support Engineer to join the expanding team at the London Borough of Harrow. This role offers a competitive pay rate of £19.01 PAYE.

Main Responsibilities:

• Provide technical assistance to users, resolving hardware and software issues, and managing incidents, requests, and problems.
• Deploy and set up hardware such as laptops, desktops, and other devices. This can include building laptops, contacting users, and collecting old equipment.
• Administer and support Windows operating systems, including upgrading from older versions to newer ones.
• Install and configure software and hardware, ensuring systems are up-to-date and secure.
• Provide on-site and remote desktop support to users across all council services and teams.
• Assist with project planning and the organization of IT-related events and training sessions.
• Handle drop-ins, email, and telephone enquiries from staff and users.
• Follow service management processes and best practices, often adhering to frameworks like ISO 20000 and ITIL.
• Maintain accurate records of technical issues and solutions, ensuring good documentation practices.
• Provide excellent customer service, building effective working relationships with users and stakeholders.
• Participate in continuous professional development to stay current with IT trends and contribute to the strategic development of ICT services.

Requirements:

• Previous experience in a service desk or IT support role, ideally within an ITIL environment.
• Excellent customer service skills, including the ability to follow procedures and guidelines.
• Good communication and interpersonal skills to build confidence with users and deliver client-centered support.
• Ability to handle pressure from customers and management while managing demanding workloads.
• Understanding and commitment to following IT service management processes, such as ISO 20000 and ITIL.

If you have the necessary skills and experience for this role, please click 'apply'.

About Us:
Pertemps Recruitment Partnership has been a market leader in staffing solutions for nearly 60 years. Recognized by The Sunday Times as one of the Best 100 Companies to work for 14 years running, we pride ourselves on our personal touch and commitment to our employees. We are an accredited 'Investor in People', reflecting our dedication to career progression and employee satisfaction.
Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK. Located just 10 miles from the city center and 13 minutes from Euston via Harrow & Wealdstone station, it offers excellent transport links and accessibility to the M1, M25, and A406.

Data Protection:
Your personal information will be shared with Cifas to prevent fraud and other improper conduct. If detected, you may be refused certain services or employment. Your information will also be used to verify your identity. For more details on how your information will be used and your data protection rights, visit www.cifas.org.uk/fpn.