Customer Service Advisor

Job Title: Customer Service Advisor
Location: Hybrid - London Borough of Harrow, Forward Drive, Harrow, Middlesex, HA3 8NT
Contract Type: Full-time, Temporary (Ongoing)
Salary: £17.66 per hour PAYE

Are you a highly organised and detail-oriented professional with a passion for supporting services that positively impact children's lives? The London Borough of Harrow is currently seeking a dedicated Customer Service Advisor to join their dynamic Adult Social Care team.

Key Responsibilities:

• Respond to general enquiries via telephone, face-to-face interactions, email, web forms, and social media, ensuring courteous and professional communication in line with customer satisfaction standards.
• Accurately record all relevant information using internal systems and technology.
• Escalate enquiries to the appropriate department within Adult Social Care, ensuring resolution within agreed timescales.
• Provide comprehensive information and advice to customers, using the Three Conversations Model to develop personalised and innovative solutions in accordance with the Care Act 2014.
• Understand and support the needs of individuals, families, and carers by identifying their interests, strengths, aspirations, and available resources to promote independence.
• Guide customers through the initial process and clearly communicate potential outcomes.

About You:

• Solid understanding of the Care Act 2014.
• Experience working with vulnerable adults and understanding their needs.
• Ability to handle emotionally sensitive situations with empathy and a strengths-based approach.
• Proven experience in administrative roles and managing enquiries from a diverse range of individuals, including professionals, clients, and their families.

About Pertemps:
Pertemps Recruitment Partnership has been a trusted name in staffing solutions for nearly 60 years. Recognised as an Investor in People and consistently ranked among The Sunday Times' Best 100 Companies to Work For (14 years running), Pertemps is committed to supporting your career development and job satisfaction.

About Harrow:
The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London, Harrow offers quick access to Euston (13 minutes via Harrow & Wealdstone station), the Metropolitan Line, Watford DC Line, national rail services, and major roads including the M1, M25, and A406.

Important Notice:
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