Customer Service Administrator
475107404

£24,000 - £26,000 Per Annum

Full Time

Permanent

Stratford-upon-Avon, Warwickshire

Administration

Posted 9 days ago

Expires In 20 Days

Job Description

We are looking for an experienced Customer Service Administrator to join a friendly team based in Stratford-upon-Avon.

The company is a leading provider of medical supplies dedicated to improving patient care through their high-quality products and exceptional customer service. They are committed to innovation, excellence, and building long-lasting relationships with their clients. Joining the team means being part of a company that makes a difference in the healthcare industry.

Salary: £24,000- £26,000 DOE
Working hours: Monday – Thursday 8:30am – 5:00pm and Fridays 8:30am – 3:00pm
Free parking on site

Purpose of Job

  • Provide an excellent first point of contact experience
  • Maintain high levels of customer care and relationships
  • Answer all calls, emails, customer queries within 48 hours
  • Global contact within CST
  • Cross functional working across customer service team
  • Ad hoc administrative support for the UK Sales team
  • Sales Order Processing using our ERP system, Oracle JDE Enterprise One
Responsibilities
To provide administrative support within the  Customer Services Team:
  • Answering of telephone and assisting with customer and patient enquiries
  • Raising sales invoices
  • Daily filing of orders, invoices and delivery notes
  • Processing sales orders using JDE SOP system
  • Respond to all enquires in shared orders mailbox
  • Ordering of office stationery and refreshments for visitors
  • Daily processing of customer orders from orders inbox
  • Processing any items required by the sales team to go to dispatch
  • Maintain records of Trial machines in conjunction with the sales team
  • Point of contact for all overseas customers
  • Issue all credits for any customer returns
  • Respond to emails in personal inbox
  • Assist with credit control when customers are on credit hold
  • Respond to phone calls for the wider organisation
  • Organise lunch and refreshments for external visitors when required
  • Assisting with organisation and administration of UK education/study days organised by the UK sales team
  • Assist sales team with regular customer and partner update meetings
  • Any other administration tasks that are required
 Minimum Key requirements  
  • Good numeracy and literacy skills with a minimum of GSCE Mathematics and English Language.
  • Customer service experience preferred
  • Strong relationship building
  • Must be self-motivated, highly organized, diligent and able to work well as part of a small team
  • A high attention to detail is crucial due to the nature of business and handling of patient prescription information
  • Customer focussed
  • Polite with a can-do attitude.
  • Good IT skills to include using a Sales Order Processing system, Excel and Word.
  • Excellent verbal and written communication skills

Joanna Kirk

Joanna.Kirk@pertemps.co.uk

01926 334485

Division 475

Pertemps Leamington Spa

83 Warwick Street

Leamington Spa

Warwickshire

CV32 4RR

01926 334485

View Branch Details
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