Customer Service Administrator

We are seeking a proactive and detail-oriented Customer Service Administrator to join our dynamic team at a leading manufacturing company in Warwick. This is an exciting opportunity for an individual with strong communication skills and a passion for customer service to be part of a growing and innovative organisation. In this role, you will be responsible for providing exceptional administrative and customer service support to our clients, while ensuring smooth operations and contributing to our customer satisfaction goals.

Main duties:

Manage and process customer orders, ensuring accuracy and timely delivery.
Prioritising the processing of orders in relation to their urgency, stock availability and credit approval, as well as ensuring a smooth flow to the distribution department
Communicate with customers via phone, email, and live chat, addressing inquiries, processing orders, and resolving any issues or complaints.
The creation of accurate electronic sales orders (an essential part of the role); inputting all the necessary parts and arranging the delivery schedule to meet agreed delivery dates
Handle customer inquiries regarding product availability, delivery schedules, and after-sales support.
Maintain accurate records of customer interactions, transactions, and feedback in the CRM system.
Provide quotations, process returns and assist with billing and invoicing when required.
Manage customer accounts and follow up on outstanding payments and order discrepancies.

This role entails working hours of 8.30am to 5.00pm, Monday to Friday, a 40-hour working week with a daily 30-minute lunch break. 

Person specification:

Candidates should have GCSEs/equivalent in Maths and English grade C minimum/equivalent, with previous office admin experience ideally including phone work. Sales order processing experience, including familiarity with Navision or an alternative ERP system, would be an advantage. 
As with many of our job roles, being able to work at a fast pace to high levels of accuracy is key, as well as having good team skills, a pleasant and helpful manner and an organised approach to daily workloads.  

Our employment package is attractive, and we have a wonderful team who provide a welcoming and supportive environment. We offer a structured induction programme and further training relevant to the job role, including a high standard of internal technical training and external programmes and courses.

We offer:

• Competitive salary
• 5% employer pension contribution
• 25 days holiday (in addition to statutory bank holidays)*
• Life assurance*
• Private medical cover*
• Employee assistance programme*
• Company sick pay scheme*
• Bonus related to our sales and a generous long service scheme*
• Cycle to work scheme*
• Funded social activites
• Free onsite parking

*after a successful probationary period
 
If you are interested in this position, please click apply.