Scheduling Coordinator

Scheduling Coordinator - Thame

Pertemps is working exclusively with a long-standing client who is seeking to appoint a Scheduling Coordinator based within their busy head office based in Oxfordshire.

We are looking for a dynamic, customer-focused individual to join our team. In this role, you'll be responsible for providing exceptional customer service and providing our customers with prompt and professional service.

Salary: £26,000 - £30,000 (DOE)

Hours: 8am-5pm

Duties:

- Handling customer inquiries via phone and email with professionalism and empathy.
- Booking service and repair appointments for our engineers
- Liaising with the technical and sales teams to resolve issues efficiently.
- Issuing quotes and arranging installations
- Keeping detailed records of customer interactions and ensuring follow-up as needed.
- Ensuring service reminders are sent out and followed up
- Liaising closely with our Commercial clients' customer care teams

Requirements:

- Proven experience in customer service, preferably in a technical/ construction/service/maintenance-related field.
- Strong communication skills
- A proactive problem-solver who can remain calm under pressure.
- Competency with CRM systems and Microsoft Office.

If you would be interested, please apply, or call Corinne at Pertemps Aylesbury.