Customer Support Agent

Customer Support Agent - Financial Services - Remote role

Pertemps is currently recruiting for Customer Support Agents with experience working within a financial services background.

Salary: £26,000

Contract - REMOTE
Contract: Temp - Perm after 12 weeks

Hours: Mon - Fri 8am-5pm ( 1 8am-6pm shift a month)

Duties:

- Process inbound calls from customers and deal with these calls correctly and accurately with a high level of professionalism.
- Process outbound calls to customers, contacting them for due and overdue accounts to assist with payment and arrangements within the affordable guideline
- Record all customer contact notes accurately on the system
- Achieve affordable payment plans for customers to assist them and repatriate where possible
- Accountable for reducing default and delinquency for all assigned account
- Establish and maintain effective and cooperative working relationships with customers
- Ensure all customer outcomes are within regulation and to the benefit of both the customer and the business.
- Meet defined department Quality Assurance metrics (KPIs, SLA)

Requirements:

- The candidate must have experience in the financial service industry or collections/recoveries
- Experience of working within the FCA guidelines
- Knowledge and experience in dealing with vulnerable customers
- Attention to detail and accuracy
- Focus on quality customer service

If you would be interested, please apply with your updated CV.