Parts Advisor

Parts Advisor - Long Crendon

Pertemps Aylesbury is currently recruiting for a Parts Advisor for our Manufacturing client based in Long Crendon.

Location: Long Crendon

Salary: £28,000 - £30,000

Hours: 8:30 am - 5:00 pm

The purpose of this job is to provide customer support, customer care, and expertise in the area of parts sales and warehouse management.

Duties:

- Be the first point of contact for all parts enquiries providing a knowledgeable and efficient service, primarily through email by telephone
- Ensure all customer expectations and requirements are identified and successfully managed
- Contribute to achieving a level of profitability that meets departmental and company expectations
- Processing and tracking of spare parts sales and orders using the appropriate processes, tools, and technical documentation
- Using electronic parts manuals
- Handling warranty orders
- Processing and handling complaints
- Checking accounts, and credit limit.
- Build up and develop excellent customer relationships
- Assisting warehouse with parts returns and processing orders as and when required
- Handle return of incorrect and unnecessary parts from customers to the appropriate vendors within their guidelines to receive appropriate credits in a timely manner.
- Arrange daily shipments of customer orders with Carriers as required
- Ability to prepare customs documentation and communicate effectively with couriers and freight forwarders.
- Assisting warehouse with packing and shipping when required

Requirements:

- At least 3 years of experience in Industrial sales, shipping, or wholesale.
- Knowledge of basic import/export procedures
- PC literate in SAP, CRM, and Office applications
- Your own transport due to the location

If you would be interested, in this role, then please apply, or call Corinne at Pertemps.