£12.01 Per Hour
Full Time
Temporary
Motherwell, North Lanarkshire
Administration
Posted 2 days ago
Expires In 26 Days
Job Description
Eurocentral
Temporary 3 months initially with potential to extend
£12.01 per hour
Monday to Friday 7.00am - 4.00pm
Our client, a well-known organisation based in Eurocentral/Newhouse is seeking a Customer Service Administrator. This is a temporary position starting ASAP for 3 months initially, with potential to extend. Working 40 hours per week Monday to Friday. This is an office based role with no home working offered.
Main purpose of the Role:
The Customer Service Administrator - Pricing Administrator is mainly responsible for maintaining pricelists and special pricing agreements within SAP Order Management for a defined sales area.
Duties include:
- Enter and update pricelist into the Company pricing software (SAP)
- Liaise with sales, finance and/or product managers to resolve any price maintenance issues in a timely manner to enable on time order entry and deliveries/invoicing
- Report pricing errors and reason codes regularly
- Maintain customer master data and initiate new customer workflows
- Support other Customer Care roles if required/requested
- Support projects and process improvements to increase customer satisfaction and productivity
- Previous experience in an administrative, customer focussed role
- Strong verbal and written communication skills
- Empathetic nature
- Ability to analyse issues, think critically, and devise effective solutions
- Experience of dealing with customer complaints and inquiries
- Able to keep a calm demeanour under pressure
- Familiarity with customer service software, CRM systems, and other relevant technologies
- Effective multitasking and prioritization skills
- Attention to Detail
- Flexibility to handle a variety of tasks and adapt to changing customer needs and company policies
- Ability to retain and recall detailed information
Fiona Hempel
fiona.hempel@pertemps.co.uk
0141 248 6020
Division 629
Pertemps Glasgow
136 Hope Street
Glasgow
Lanarkshire
G2 2TG
0141 248 6020
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