Customer Service Administrator

About Us: We are a dynamic and growing company based in Kettering, dedicated to providing exceptional customer service in our industry. Our commitment to excellence has earned us a reputation as a leader in our field. As we continue to expand, we are seeking a Customer Service Administrator to join our team and contribute to our success.

Role Overview: As a Customer Service Administrator, you will be the first point of contact for our valued customers, providing outstanding service and support. You will play a crucial role in ensuring customer satisfaction and maintaining positive relationships.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Assist customers with order processing, product inquiries, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to address customer needs effectively.
• Identify opportunities for improvement in processes and procedures to enhance the overall customer experience.
• Uphold company policies and procedures while delivering exceptional service.

Requirements:

• Previous experience in a customer service role, preferably in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to multitask and prioritize in a busy work environment.
• Positive attitude and a passion for delivering exceptional customer service.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for professional development and advancement.
• Friendly and supportive work environment.
• Company pension scheme.
• Health and wellness benefits.

How to Apply: If you are enthusiastic about providing exceptional customer service and thrive in a dynamic team environment, we want to hear from you! Please submit your CV and a cover letter outlining your relevant experience and why you would be a great fit for this role to bethany.bonser@pertemps.co.uk.

We look forward to welcoming the newest member to our team and continuing to exceed our customers' expectations together!