The Afternoon Receptionist will be responsible for providing excellent front-of-house service, managing visitor and phone inquiries, handling administrative tasks, and ensuring smooth reception operations during the afternoon shift.
Key Responsibilities:
- Greet and welcome visitors in a courteous, professional, and friendly manner.
- Answer incoming calls promptly, directing them to the appropriate person or department.
- Handle the management of incoming and outgoing mail and deliveries.
- Maintain a clean, tidy, and presentable reception area at all times.
- Coordinate meeting room bookings and schedule appointments.
- Arrange accommodation bookings when required.
- Provide cover for the morning Receptionist during their absence.
Principal Working Relationships:
- Internal:
- People Team
- All colleagues
- External:
- Customers
- Visitors to the office
Person Specification:
- Proven experience in reception or administrative roles.
- Strong organisational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Competent in using mail merge.
- Ability to handle confidential information with integrity.
Skills and Competencies:
- High attention to detail with strong problem-solving skills.
- Capable of working both independently and as part of a team.
- Excellent interpersonal skills and customer-service orientation.
- Strong time management skills and the ability to prioritise tasks effectively.
- Proactive attitude with a willingness to take on additional responsibilities as needed.