Distribution Centre Manager

The Distribution Centre Manager (DCM) will be responsible for managing the warehouse and logistics process, using high-tech logistics and warehouse software to its full potential for continual improvement and running reports.
DUTIES AND RESPONSIBILITIES
The main duties of the DCM are listed below, but it is the nature of the job that each activity will have its own range of demands which they will be expected to meet. In addition, they are expected to undertake any other duties that may be required to ensure the smooth running of the business/function.

• Working closely with the Warehouse Operations Manager to ensure all areas of the warehouse are being used to their full potential and keeping key members/team leaders informed for all sites.
• Ensuring all departments perform to expected outcomes, managing budgets and agreed SLA’s, ensuring stock is stored correctly, securely, and safely.
• Organising staff, delegating tasks to Team Leaders to deal with day-to-day staffing issues as necessary to ensure adequate performance levels are maintained and service requirements are met.
• Managing and executing strategic projects as required, involving other stakeholders in the business as needed.
• Reviewing forthcoming stock arrivals and planning stock locations, working with internal stakeholders as required to manage impact on day-to-day operations.
• Regularly reviewing current and upcoming customer orders with key members of staff, prioritising work and ensuring the necessary materials are in place to fulfil orders for the UK & Europe.
• Reviewing warehouse equipment needs and recommending additional equipment, replacements, and ensuring equipment is well maintained.
• Managing staff in a professional manner and planning overtime and shift rotas 24 x 5 at the DC.
• Ensuring best practice knowledge is spread throughout the team.

PERSON SPECIFICATION

• Educated to degree level, with 5+ years of Warehouse Management experience.
• An excellent people manager who can delegate responsibilities and KPI’s effectively, in a diverse working environment.
• Ability to provide leadership by establishing clear expectations and high standards of work practices throughout the team whilst ensuring a ‘great place to work’ philosophy.
• Ability to prioritise work, cope with competing deadlines, and use initiative in a variety of situations.
• Understands the need for confidentiality, tact and discretion, combined with a calm personality and sound judgement.
• An organised and methodical approach to administrative duties and is accurate and pays attention to detail.
• Has excellent interpersonal skills and a collaborative management style.
• Has excellent:
  • Written and verbal communication skills (formal/legal letter writing advantageous)
  • Presentation skills
  • Analytical and problem-solving skills
  • Organisational skills
  • Negotiation skills
• Persuasive with details and facts.
• High level of commercial acumen.
• Self-motivated, able to work independently, and meet schedules and timelines.

CORE COMPETENCIES AND BEHAVIOURS
In addition to their day-to-day role, all associates must work in an effective way and be able to demonstrate the following competencies, which are fundamental to the successful running of their department/business unit.
Customer Focus / Service Excellence

• Establishes and maintains effective relationships with customers at all times.
• Consistently shows a passion for getting things done & meeting commitments to others.
• Dedicated to meeting the expectations and requirements of internal and external customers.
• Gets first-hand customer information and uses it for improvements in products and services.
• Effectively operates in line with governance guidelines.
• Shows professional respect and courtesy to customers and colleagues.
• Anticipates future customer needs and trends.
• Focuses on identifying opportunities to benefit customers.
• Talks and listens to customers to clarify their real needs and expectations.
• Strives to resolve customer concerns.
• Offers advice and guidance in responding to customer enquiries.

Attention to Quality

• Understands and follows work procedures to achieve a high level of quality, productivity, and/or service.
• Understands the need for all activity to be ‘right first time’.

Adaptability/Flexibility

• Takes an open-minded approach to change. Supports change management and an open ideas environment.
• Achieves desired results in the midst of changes in responsibilities, work processes, timeframes, and performance expectations.
• Willing to learn and develop new skills or behaviours.

Contributing to Team Success

• Keeps in mind that success is defined by the success of the entire team.
• Demonstrates cooperation and collaboration while participating in a group or team.
• Establishes and maintains productive working relationships.
• Demonstrates a personal commitment, both in thought and in action, to the success of the team.

Communication & Influence

• Provides effective support to team members.
• Communicates effectively, both written and verbally.
• Is able to affect change and influence work colleagues in a positive fashion.
• Manages change effectively.
• Displays dispute resolution skills.
• Effectively communicates and checks for understanding.
• Has a positive attitude that sets the tone for team performance.

Delivering Results

• Effectively assists in implementing company initiatives.
• Encourages others to aim high and exceed normal expectations.
• Challenges those who fail to achieve the required standards.
• Focuses effort on priority tasks and activities to achieve maximum results.
• Sets realistic deadlines, tasks, and standards for others.

Motivation

• Displays genuine interest in people and their progress.
• Gives praise and open recognition.
• Demonstrates belief in the abilities of others.
• Takes time to discover what motivates individuals.
• Involves others and encourages full participation.
• Has strength and maturity to support individuals and teams through difficult circumstances.
• Motivates others through personal example.

Developing Others

• Accurately identifies what people are good at and where they have potential to develop.
• Understands people's strengths and aspirations and takes them into account when allocating responsibilities.
• Sets and agrees objectives with people and monitors their progress.
• Provides personalised coaching and support to others.
• Promotes the idea of continuous improvement.
• Creates a positive learning environment.
• Encourages others to stretch themselves.

Self Development

• Sees own development as important.
• Is able to accurately identify own development needs.
• Takes responsibility for setting up their own learning opportunities.
• Reviews & consciously learns from experience.
• Evaluates own performance.
• Actively seeks feedback to assist with continuous self-improvement.
• Open to learning.

Continuous Improvement

• Contributes to Rapid Continuous Improvement (RCI).
• Initiates action to correct problems and notifies others of issues as appropriate.

Please email Donna.Fricker@pertemps.co.uk for further details on the job role and send your CV, call 01536 216194.