Administrator / Accounts Assistance

What We Do:
Our client is committed to providing first-class IT services for SMEs. Their customers are at the heart of everything they do, and they are dedicated to delivering an outstanding customer experience every time they interact. This is a great opportunity to join an exciting start-up with substantial growth potential.
Our Values:
Our values guide our business, employees, suppliers, and customers and serve as our North Star:

• Provide excellent customer service
• Lead with a growth mindset
• Be a great communicator
• Be accountable

The Purpose of the Role:
Looking for a junior administrator to work closely with our project coordinator to ensure projects are completed on time. The role will also involve supporting the sales manager with quotes and other administrative duties. Reporting to the Head of Commercial, this role will also include involvement with accounts (training will be provided).
Main Responsibilities:

• Ensure all projects are completed within the set timescale
• Answer incoming calls and redirect as necessary
• Track all projects
• Update projects from new orders
• Maintain updated Standard Operating Procedures (SOPs)
• Set up new phones (mobile and VOIP)
• Generate quotes for the sales manager
• Ensure CRM is regularly updated with new information
• Process purchase invoices
• Work on mobile phone bills (CDRs)
• Update sales invoices
• Assist the Head of Commercial with ad hoc administrative tasks

General Responsibilities:

• Ensure the company's standards for delivering a distinctive customer experience are maintained in all business interactions.
• Comply with the company’s HR policy and conditions of employment.
• Adhere to the company's security and anti-bribery policies.
• Promote a professional company image and comply with Equal Opportunities and Business Conduct policies.
• Read and comply with all other company standards, policies, procedures, and agreements.

Skills:

• Strong communication skills
• Ability to deliver exceptional customer service
• Working knowledge of MS Office (Word, Excel)
• High level of accuracy
• Eagerness to learn and develop (training provided)
• Good phone handling skills
• Excellent prioritisation and organisational skills

Benefits:

• Preferential rate on personal IT equipment
• 22 days holiday plus bank holidays
• Birthday off to celebrate
• Free parking
• Pension plan
• Training to support career progression
• Office snacks
• Dog-friendly office