IT Support Officer

Pay rate: £12 per hour
Start Date: Immediate, pending clearance
Duration: 12 months, with the potential for extension
Location: Gosport, Hants, PO12 3BY
Hours: Full-time, 37.5 hours per week

Shift Pattern: Rotational basis:

• Night Shift: 23:00 – 07:30
• Day Shift: 07:00 – 15:30
• Evening Shift: 15:00 – 23:30
• Overtime: Voluntary weekend overtime available
• Training: On-the-job training provided

Role Overview:

We are recruiting for a third-party client seeking support in IT systems monitoring and management. The successful candidate will join a dedicated Shift Team responsible for ensuring the smooth operation of scheduled tasks and IT infrastructure, adhering to high service standards and contractual obligations.

Key Responsibilities:

• Monitor and manage scheduled tasks, ensuring compliance with contractual requirements.
• Ensure the smooth operation of IT systems (hardware, software, and applications).
• Diagnose and resolve system faults or escalate them as necessary.
• Monitor system backups and perform maintenance tasks, taking corrective actions or escalating issues.
• Manage and maintain bulk printing services and associated printers.
• Handle daily movements of DR items and backup tapes, including audits and inventory checks.
• Complete and distribute daily operational reports accurately.

Key Attributes:

• Strong interpersonal and communication skills (written and verbal).
• Sound understanding of IT systems is essential.
• Excellent timekeeping to meet the demands of the shift schedule.
• Full driving license preferred (required for travel between client sites).

Please apply below,