HR Service Manager

Job Title: HR Service Manager
Pay: £32.62ph-£36.34ph DOE
Duration: Temporary ongoing
Hours: 37 hours-Monday to Friday
Location: Midlands based
Start Date: ASAP

What does the job entail?

Pertemps Recruitment have an exciting opportunity for a HR Service Manager to join our client's Workforce and Local Services team. This is a high-profile post and would be an ideal opportunity for someone who has worked as a HR Service Manager, that is looking to further develop their experience.

You will achieve this by:

• Develop and implement the payroll commercial strategy, ensuring that all traded activities provide value.
• Oversee the delivery of a legally compliant and efficient payroll service, processing payments for approximately 33,000 individuals across 40 different customers.
• Manage the MHR HR and payroll system contract to ensure seamless service delivery.
• Maintain the MHR system hierarchy to support and enhance organisational operations.
• Oversee the management of other workforce-related systems, including the CRM system (Hornbill) and telephony system (Five9).
• Deliver proactive and responsive customer service, ensuring queries are resolved promptly and efficiently at the first point of contact where possible.
• Lead the service improvement team and oversee data and intranet requirements for the wider workforce service, collaborating with the Business Intelligence team on data and insight needs.
• Manage ongoing pension administration for multiple schemes, including LGPS, Teaching, and NHS pensions.

What are we looking for in the ideal candidate?

• A CIPD Level 7 qualification is essential.
• Substantial experience of working at a senior level in HR.
• Proven ability to drive organisational performance through change.
• Leading / coordinating projects defining requirements, with developed skills in project management.
• Experience of running a busy payroll function and the use of MHR.

About us and our client

As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a Company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of everyone's talents has enabled us to open doors for our employees, our clients, and our applicants too. Our philosophies and rewards are built very much on mutual trust and respect within the style of a partnership in which we hope you will feel both fulfilled and valued as a person.