£25,000 Per Annum
Full Time
Permanent
Coventry, West Midlands
Customer Service And Call Centre
Posted 22 days ago
Expires In 6 Days
Job Description
Hours - 8:30am-5pm Monday - Friday. This role will be fully on site in centrally based offices in Coventry
Salary - £25,000
Duties:
- To handle customers across different platforms, Email, Live Chat and Telephony, both inbound and outbound.
- Resolve customer queries with the aim of right first time
- Record all customer contacts across all platforms updating systems accordingly
- Contribute to meeting team SLA’s over all communication platforms (Calls, Live chat, emails and queries)
- Maintain up to date query logs with agreed SLAs
- Logging and working returned post
Experience:
- Proven experience in a contact centre environment
- Genuine passion for speaking to customers and an excellent communicator
- Excellent customer service skills
- Background within the Utility or Finance industry would be desirable
- Excellent problem solving skills
- Good IT literacy - Microsoft packages
- Strong team working ability
Leigh OConnell
leigh.oconnell@cactussearch.co.uk
01905330785
Division 804
Cactus Search Worcester
Cactus House
30 Foregate Street
Worcester
Worcestershire
WR1 1DS
01905 330790
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