Customer Service Advisor
804102864

£25,000 Per Annum

Full Time

Permanent

Coventry, West Midlands

Customer Service And Call Centre

Posted 18 days ago

Expires In 10 Days

Job Description

As a Customer Service Advisor you will be the first point of contact for customers. You will provide a professional and first class service at all times by answering in & outbound calls, live-chats and emails and manage customer complaints and queries.

Hours - 8:30am-5pm Monday - Friday. This role will be fully on site in centrally based offices in Coventry
Salary - £25,000 

Duties:

  • To handle customers across different platforms, Email, Live Chat and Telephony, both inbound and outbound.
  • Resolve customer queries with the aim of right first time
  • Record all customer contacts across all platforms updating systems accordingly
  • Contribute to meeting team SLA’s over all communication platforms (Calls, Live chat, emails and queries)
  • Maintain up to date query logs with agreed SLAs
  • Logging and working returned post

Experience:

  • Proven experience in a contact centre environment
  • Genuine passion for speaking to customers and an excellent communicator
  • Excellent customer service skills
  • Background within the Utility or Finance industry would be desirable
  • Excellent problem solving skills
  • Good IT literacy - Microsoft packages
  • Strong team working ability
Jobs With Cactus Search

Cactus Search

Leigh OConnell

leigh.oconnell@cactussearch.co.uk

01905330785

Division 804

Cactus Search Worcester

Cactus House

30 Foregate Street

Worcester

Worcestershire

WR1 1DS

01905 330790

View Branch Details
Jobs With Cactus Search

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