Deputy Contact Centre Manager
804102868

£35,000 - £37,000 Per Annum

Full Time

Permanent

Gloucester, Gloucestershire

Customer Service And Call Centre

Posted 4 days ago

Expires In 24 Days

Job Description

We are working with a well know brand whom are looking for an experience Contact Centre People Leader for their site in the South West.

Working on site on a shift rotation (Can be discussed & example plan shared) On call/operational coverage requirement 24/7.

We have a vacancy for an enthusiastic and focused People Manager to join our clients busy, vibrant team. The successful candidate will be motivated, resilient, organised, high calibre and dedicated to delivering a great service - If you have previous team manager experience, get in touch!

About the role:
  • Lead the CC team to meet and exceed business objectives, service targets corporate goals including operational metrics, quality, customer satisfaction, client satisfaction, and absenteeism and attrition.
  • Responsibility for operational processes & overall delivery & business performance
  • Continually review and monitor work performance of all advisors against agreed KPI’s, ensuring that calls are handled professionally.
  • Support the completion & circulation of all reporting to the customer/ clients as per the contractual requirements.
  • Maintain regular communications and feedback, ensuring accurate and timely communication of any client/campaign issues to Senior CC Manager.
Who are we looking for?
  • Evidence of effective interpersonal, coaching and leadership/supervisory skills.
  • Previous Team Leading / Managerial experience is essential.
  • Reporting, Operational and Analytic skills.
  • Planning & Logistics experience
  • This role requires LEVEL 2 DBS clearance 
  • Previous experience working in a call centre environment is essential.
  • Excellent verbal and written communication skills.
  • Good numeric and verbal reasoning skills.
  • Effective problem-solving skills.
  • Performance management skills and experience.
  • Client/customer management skills
Please get in touch with Matt@cactussearch.co.uk
Jobs With Cactus Search

Cactus Search

Matt Affron

matt.affron@cactussearch.co.uk

01905 330 790

Division 804

Cactus Search Worcester

Cactus House

30 Foregate Street

Worcester

Worcestershire

WR1 1DS

01905 330790

View Branch Details
Jobs With Cactus Search

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