Career Advisor
804102896

£25,000 - £30,000 Per Annum

Full Time

Permanent

Birmingham, West Midlands

Customer Service And Call Centre

Posted 11 hours ago

Expires In 29 Days

Job Description

We’re currently looking for multiple enthusiastic Career Advisors who are focused on service, support, administration. The role will deal with a wide range of customer issues.

Cactus Search are currently in partnership with an amazing client who are offering you the following: 
Salary - £30k + excellent benefits (Monday to Friday 9-5 onsite).
2x Locations in the West Midlands 
 
Key Responsibilities:
  • Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
  • Manage all direct customer orders (F2F)
  • Handle and respond efficiently to all general and order specific direct customer enquiries
  • Manage return requests effectively, whilst ensuring all relevant systems are updated as per company procedures.
  • Support customers with order status updates and delivery tracking queries
  • Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
  • Manage customer complaints and escalate it to the right stakeholders to support resolutions
  • Provide feedback on the efficiency of the customer service process and areas of improvement

Key Skills Required:
  • Previous experience within a customer service/ people support position is essential
  • Knowledge of sales/ recruitment/ CEX
  • Pressure target driven environment 
  • A self-motivated, passionate, and enthusiastic approach to work
  • Outstanding verbal communication skills 
  • Professional and empathetic approach to resolving issues
  • Strong Ms Office Skills
  • Excellent time management 
Please apply or email matt@cactussearch.co.uk for more info
Jobs With Cactus Search

Cactus Search

Matt Affron

matt.affron@cactussearch.co.uk

01905 330 790

Division 804

Cactus Search Worcester

Cactus House

30 Foregate Street

Worcester

Worcestershire

WR1 1DS

01905 330790

View Branch Details
Jobs With Cactus Search

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