£25,000 - £30,000 Per Annum
Full Time
Permanent
Birmingham, West Midlands
Customer Service And Call Centre
Posted 16 days ago
Expires In 13 Days
Job Description
Cactus Search are currently in partnership with an amazing client who are offering you the following:
Salary - £30k + excellent benefits (Monday to Friday 9-5 onsite).
2x Locations in the West Midlands
Key Responsibilities:
- Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
- Manage all direct customer orders (F2F)
- Handle and respond efficiently to all general and order specific direct customer enquiries
- Manage return requests effectively, whilst ensuring all relevant systems are updated as per company procedures.
- Support customers with order status updates and delivery tracking queries
- Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
- Manage customer complaints and escalate it to the right stakeholders to support resolutions
- Provide feedback on the efficiency of the customer service process and areas of improvement
Key Skills Required:
- Previous experience within a customer service/ people support position is essential
- Knowledge of sales/ recruitment/ CEX
- Pressure target driven environment
- A self-motivated, passionate, and enthusiastic approach to work
- Outstanding verbal communication skills
- Professional and empathetic approach to resolving issues
- Strong Ms Office Skills
- Excellent time management
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