IT Professional Consultant
804102953

£40,000 Per Annum

Full Time

Permanent

Glasgow, Dunbartonshire

Customer Service And Call Centre

Posted 4 days ago

Expires In 25 Days

Job Description

Are you an experienced IT professional with a passion for delivering exceptional service and driving business growth? Join our clients team as a Professional Services Consultant and play a vital role in supporting their global customers and implementing cutting-edge solutions.

This is a Hybrid role where you will be required to work onsite in Glasgow 1 day a week with ther remaning 4 at home.

About the Role

Our clients support team provides first and second-level assistance to international clients, while their professional services team manages the implementation of Syntelate XA both remotely and on-site in the UK and abroad. This is a technical role that also requires a commercial mindset, focusing on understanding customer needs and delivering exceptional results and identify new business opportunities.

Key Responsibilities
  • Provide expert technical support during the software implementation process.
  • Log, investigate, and resolve client issues promptly and effectively.
  • Become a subject matter expert on our products.
  • Prepare accurate and comprehensive project and technical documentation.
  • Implement and maintain a robust project methodology and process across the organisation.
  • Deliver training sessions to clients’ technical teams and end users.
  • Proactively solve problems, thinking on your feet to resolve customer challenges.
Experience
  • At least 3 years’ experience in a similar role
  • Experience with server and desktop operating systems and hardware, as well as SQL Server capability
  • Flexible approach to working hours
  • Experience in the contact centre environment, either technically or operationally
  • An IT qualification
  • SQL skills
  • Cloud implementation experience

Leigh OConnell

leigh.oconnell@cactussearch.co.uk

01905330785

Division 804

Cactus Search Worcester

Cactus House

30 Foregate Street

Worcester

Worcestershire

WR1 1DS

01905 330790

View Branch Details
Jobs With Cactus Search

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