Customer Experience Coach
804103010

£30,000 - £35,000 Per Annum

Full Time

Permanent

Glasgow, Glasgow City

Customer Service And Call Centre

Posted 19 hours ago

Expires In 28 Days

Job Description

We are looking for experienced Team Leaders to plays a pivotal role in ensuring the success of our Contact Centre operations. You will manage a team of Contact Centre Agents/ Advisors, providing leadership, support, and guidance to help them meet performance targets and deliver exceptional customer service. 

The role is Monday - Friday onsite in Glasgow.

Key Responsibilities
  • Lead and inspire a team of Contact Centre Agents/ Advisors to achieve service targets, deliver outstanding customer service, and maintain brand values.
  • Monitor and support team members in their day-to-day tasks, providing feedback, coaching, and development.
  • Assist in the training and onboarding of new team members, ensuring they are equipped with the necessary skills to succeed.
  • Conduct regular performance reviews and one-on-one meetings with team members to discuss progress and provide constructive feedback.
  • Ensure team members are adhering to processes and procedures, maintaining high levels of compliance and customer satisfaction.
  • Contribute to the continuous improvement of operational processes and team efficiency.
  • Maintain a positive and motivated team environment, promoting teamwork, collaboration, and personal development.
About You – Skills and Experience
We are looking for a dynamic and motivated individual with leadership experience who thrives in a fast-paced, customer-focused environment. If you have a proven track record in managing teams within telecommunications, retail, or customer service, we want to hear from you!
  • Previous experience in a Customer Experience leadership or supervisory role within a call centre or customer service environment is essential.
  • Strong communication and interpersonal skills, with the ability to motivate and engage a team.
  • Excellent problem-solving and decision-making abilities.
  • Experience in coaching and developing staff to meet performance goals.
  • A proactive and positive approach to managing challenges and driving team success.
  • Knowledge of metrics and performance management.
Please email your CV matt@cactussearch.co.uk

Matt Affron

matt.affron@cactussearch.co.uk

01905 330 790

Division 804

Cactus Search Worcester

Cactus House

30 Foregate Street

Worcester

Worcestershire

WR1 1DS

01905 330790

View Branch Details
Jobs With Cactus Search

Recommended Jobs

£70,000 - £85,000 Per Annum

London, Greater London

Permanent

Posted 1 day ago

Ref 804103005

View Details

£12.29 Per Hour

City of Edinburgh, City of Edinburgh

Contract

Posted 19 days ago

Ref 08215564406

View Details

£60,000 - £70,000 Per Annum

Stafford, Staffordshire

Permanent

Posted 26 days ago

Ref 804102996

View Details