Contact Centre Manager (6 month FTC)
804103033

£50,000 Per Annum

Full Time

Permanent

Slough, Berkshire

Customer Service And Call Centre

Posted 1 day ago

Expires In 27 Days

Job Description

Are you a dynamic leader with a passion for delivering exceptional customer experiences? We’re looking for a Contact Centre Manager to join our growing team in Slough, where you’ll play a pivotal role in shaping the future of our customer service operations.

** This is 4 days per week in the office in Slough, UK and you must be a UK resident with visa now **

As Contact Centre Manager, you’ll oversee the day-to-day operations of our busy contact centre, ensuring high performance, customer satisfaction, and team engagement. You’ll lead a team of leaders who lead dedicated advisors, drive continuous improvement, and implement strategies to enhance service delivery.

Key Responsibilities:
  • Lead, coach, and develop a team of contact centre agents to meet performance targets.
  • Monitor KPIs and service levels, ensuring a consistent and high-quality customer experience.
  • Manage resource planning, scheduling, and workflow optimisation.
  • Handle escalated customer issues with professionalism and efficiency.
  • Collaborate with other departments to align customer service with business goals.
  • Drive innovation and process improvements across the contact centre.
What We’re Looking For:
  • Proven experience in a contact centre leadership role.
  • Strong people management and coaching skills.
  • Excellent communication and problem-solving abilities.
  • Data-driven mindset with experience using contact centre metrics and tools.
  • Ability to thrive in a fast-paced, customer-focused environment.

Guy Masters

Guy.masters@cactussearch.co.uk

01905 330790

Division 804

Cactus Search Worcester

Cactus House

30 Foregate Street

Worcester

Worcestershire

WR1 1DS

01905 330790

View Branch Details
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