Contract Admin / Helpdesk – Chatham – 25 - 28K
ADMINHELPDESK01

£25,000 - £28,000 Per Annum

Full Time

Contract

Chatham, Kent

Administration

Posted 1 day ago

Expires In 28 Days

Job Description

Contract Admin / Helpdesk – Chatham – 25 - 28K

I am currently representing an excellent mechanical company who are in need of a Contracts Administrator / Helpdesk within their customer services team. The position is due to sheer growth within the company who provide projects, service & maintenance contracts to a variety of gas, A/C, heating and mechanical services to high end commercial & residential clients.

PACKAGE:
  • 25 - 28K
  • Monday – Friday – 8.30 – 5.
  • 24 days holiday + bank
  • Pension
  • Healthcare scheme after qualification period
  • Perkbox employee benefits
THE ROLE:
  • Logging customer calls & job requests via telephone & portal
  • Ensure jobs are logged accurately & escalated in a timely manner to achieve SLA's
  • Maintaining & updating simPRO system
  • Liaising with Engineers, Contract team, Subcontractors and Customers on job status
  • Manage fluctuating workloads in Shared Outlook mailbox
  • Promptly investigate customer queries & provide feedback
  • Monitor and manage outstanding job sheets and produce backlog reports to ensure the CAFM system is up to date.
  • Close PPM jobs
  • Raise supplier and sub-contractor purchase orders
  • General Administration duties
Ideal Requirements:
  • Experience of working on a Helpdesk in an FM / Facilities environment proffered or similar experience in a helpdesk role.
  • Proficient with MS Office & experience with simPRO would be advantageous although full training is given
  • Excellent Customer Service & communication skills (Verbal & Written English essential)
  • Ability to prioritise multitask whilst working under pressure
  • Flexible Team player approach with a "Can do" attitude at all times
If you feel you would be well suited for the role, please send your up-to-date CV.
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RGB Network

Tom Wilson

twilson@rgb.co.uk

02079 322800

Division 697

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