Quality Assurance Consultant, £540pd, Adult Social Care

Quality Assurance Consultant, £540pd, Adult Social Care
Role Overview:
Pertemps are seeking an experienced Quality Assurance Consultant to support the development of a Quality Assurance Board and Quality Assurance Framework for Adult Social Care (ASC) operations. This is a pivotal role in improving the effectiveness, accountability, and person-centered focus of ASC services.

Key Responsibilities:

• Provide intelligence and performance data to evaluate ASC operational practices against statutory duties.
• Assure the quality of practice through detailed analysis and reporting.
• Ensure feedback from individuals drawing on care and support, as well as their carers, informs improvement priorities.
• Collaborate with relevant colleagues to develop thematic reporting into the board, focusing on areas such as complaints, ombudsman cases, and other key issues.
• Deliver service-level reporting on waiting lists and other critical metrics.
• Report on the effectiveness of customer journeys within ASC operations, including pathways such as Discharge to Assess (D2A), Transitions, and Sensory Services.
• Gather intelligence to better understand the needs of service users, particularly hard-to-reach groups or those experiencing inequalities.

Ideal Candidate Profile:

• Demonstrated experience in quality assurance and framework development, particularly in adult social care operations.
• Strong analytical and reporting skills, with the ability to interpret complex data into actionable insights.
• Excellent communication and stakeholder engagement skills to ensure collaboration across ASC teams and external partners.
• A commitment to embedding a person-centered approach, focusing on the views and needs of service users and carers.

This is an excellent opportunity to make a meaningful impact by shaping a robust quality assurance framework and driving service improvements in Kingston’s Adult Social Care operations.

If this sounds like the role for you, please contact Aishah Hassan on Aishah.hassan@pprsocialcare.co.uk for more information