Complaints Handler
AKRMPCECOH

£12.97 Per Hour

Full Time

Temporary

Plymouth, Devon

Customer Service And Call Centre

Posted 10 days ago

Expires In 19 Days

Job Description

Due to an increase in workload volumes, we’re currently looking for proactive and empathetic Complaints Handlers work for one of our long-standing clients, Royal Mail in Plymouth!

About the Role:

As a key member of the Customer Service team, you will be the first point of contact for customers who have concerns or complaints. Your role is to listen, investigate and resolve – all while providing a professional, supporting and fair experience for the customers.

Key Responsibilities:
  • Handle customer complaints efficiently via phone, email, and letter
  • Investigate issues thoroughly and impartially to reach fair resolutions
  • Communicate outcomes clearly and empathetically
  • Escalate complex or sensitive issues where necessary
  • Maintain accurate and detailed records of all casework
  • Identify recurring issues and feedback trends to improve services
Required Skills/Experience:
  • Previous experience in a customer service or complaints handling role
  • Excellent communication and problem-solving skills
  • Calm, confident, and resilient under pressure
  • Strong attention to detail and ability to manage sensitive information
  • Ability to work independently and within a team
  • IT literate – experience with CRM systems is a bonus
Other Information:
  • Hours of Work: 37.5 hours per week, between the hours of 8am – 6:30pm Monday – Saturday (Saturday work is essential, you will get a day off in the week)
  • Pay Rate: £12.97 per hour
  • Start date: 16th June 2025 (there are other intakes, please just ask!)
  • Duration of Assignment: Up to 12 weeks, with potential extension
  • Location: Plymouth, PL9 7HJ
How to Apply:

If you’re passionate about delivering great customer experiences – even when things go wrong – we’d love to hear from you!

Please apply with your CV today.


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Royal Mail

Jobs With Pertemps

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Amy King

Amy.King@pertemps.co.uk

01142 425653

Division 081

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Unit 6

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Thorncliffe Business Park

Sheffield

South Yorkshire

S35 2PG

0114 242 5653

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