£14.02 Per Hour
Full Time
Temporary
City of Edinburgh, City of Edinburgh
Administration
Posted 7 days ago
Expires In 21 Days
Job Description
📣 Role: Administrative Assistant – Housing Benefits
📍 Location: Edinburgh East
🕒 Hours: Monday to Friday (36 hours per week)
💷 Pay Rate: £14.02 per hour
📅 Duration: Temporary ongoing
🔑 Start Date: Immediate
This post requires a Basic Disclosure check which will cost £25
This role sits within the Revenues and Benefits service and supports a busy, fast-moving housing team providing vital assistance to residents across the city.
⭐ Why Join This Role?
- Be part of a friendly, dedicated team supporting essential housing and benefits services for the people of Edinburgh.
- Gain valuable public sector experience in a dynamic, fast-paced environment.
- Work in a role that makes a real difference to residents’ lives, helping those in challenging circumstances access the support they need.
- Enjoy an inclusive workplace with opportunities to learn and develop.
🛠 What You’ll Be Doing
- Providing reliable administrative support through telephone, email, and online communication.
- Assisting customers with Housing Benefit applications, funding queries, and general housing-related enquiries.
- Managing the Revenues and Benefits mailbox, ensuring all correspondence is handled promptly and accurately.
- Processing and updating financial transactions and client records using internal IT systems.
- Maintaining confidentiality when handling sensitive information.
- Supporting team operations through accurate record-keeping and administrative duties.
- Communicating confidently, calmly, and empathetically with clients in challenging situations.
- Working collaboratively within a small, friendly team to meet tight deadlines and service targets.
✅ What We’re Looking For
- Proven administrative experience in a busy office or public sector environment.
- Strong IT skills, including accurate data entry and confident use of Microsoft Office.
- Excellent communication skills, both written and verbal.
- Calm, empathetic, and professional manner when dealing with the public.
- High levels of organisation, attention to detail, and the ability to prioritise effectively.
- A proactive, quick-thinking approach in a fast-paced setting.
- Experience within housing, benefits, or local authority services.
💡 What’s In It For You?
- Work within a respected and supportive public sector organisation.
- Be part of a collaborative, friendly team.
- Ongoing temporary assignment with potential for long-term opportunities.
📢 Interested?
If you’re organised, empathetic, and ready to make a positive impact in your community, apply online today – we’d love to hear from you!
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