Facilities Management Helpdesk Coordinator

Location: Birmingham
Contract Type: Day Rate (Umbrella Company)
Salary: Competitive day rate
About Us:
We are a leading facilities management provider dedicated to delivering high-quality services to our clients. We are currently seeking a motivated and organized Facilities Management Helpdesk Coordinator to join our team on a day-rate basis through an umbrella company.
Key Responsibilities:

• Act as the primary point of contact for all facilities-related inquiries and requests.
• Coordinate and prioritize maintenance tasks and service requests efficiently.
• Liaise with internal teams and external contractors to ensure timely resolution of issues.
• Maintain accurate records of requests, actions taken, and outcomes in the helpdesk system.
• Monitor service level agreements (SLAs) to ensure compliance and timely responses.
• Provide excellent customer service and support to all users.
• Assist in the preparation of reports and performance metrics related to facilities management.

Qualifications:

• Previous experience in facilities management or helpdesk coordination preferred.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Excellent communication and interpersonal skills.
• Proficient in using helpdesk software and Microsoft Office Suite.
• A proactive approach to problem-solving and a keen attention to detail.

What We Offer:

• Competitive day rate through an umbrella company.
• Flexible working environment.
• Opportunity to work with a dynamic team in a fast-paced setting.
• Professional development and training opportunities.

How to Apply:
If you are passionate about facilities management and possess the skills we are looking for, we would love to hear from you! Please send your CV and a cover letter to danny.woodcock@fmcnetwork.co.uk with the subject line "Facilities Management Helpdesk Coordinator Application."