Helpdesk Coordinator

Location: Birmingham
Day Rate: Umberella Rate circa £75-80 per day
Contract Type: Umbrella Company
Are you a proactive problem-solver with a passion for customer service? We’re seeking a skilled Helpdesk Coordinator to join our dynamic team! This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys providing top-notch support.
Key Responsibilities:

• Oversee daily helpdesk operations, ensuring timely resolution of tickets
• Provide exceptional support to end-users via phone, email, and chat
• Monitor and manage service level agreements (SLAs)
• Collaborate with IT teams to escalate and resolve complex issues
• Maintain documentation and knowledge base for common queries

Qualifications:

• Proven experience in a helpdesk or support role
• Strong communication and interpersonal skills
• Proficient in helpdesk software and ticketing systems
• Ability to multitask and prioritize effectively
• Relevant certifications (e.g., ITIL) are a plus

What We Offer:

• Competitive day rate through an umbrella company
• Flexible working arrangements
• A supportive and inclusive work environment
• Opportunities for professional growth and development

If you’re ready to make an impact and help us deliver outstanding service, we want to hear from you!
Apply Now!
Send your CV and a brief cover letter to danny.woodcock@fmcnetwork.co.uk .
Join us in shaping a better support experience!