Helpdesk Administrator
Dav2991

£15 Per Hour

Full Time

Contract

Daventry, Northamptonshire

IT

Posted 19 days ago

Expires In 10 Days

Job Description

Pertemps Daventry are currently recruiting for a Helpdeak Administrator for one of our established clients in Daventry.

Contract- Until June 2025

Hours - Monday to Friday 4 hour per day 9:00am to 14:00pm or 10:00am to 15:00pm

Ideally 3 days in the office and 2 days working from home.

Pay rate £15.00phr


Job Responsabilities:

  • You will be supporting our various product teams with the delivery and support of bespoke software applications.
  • The role will involve a variety of administrative helpdesk tasks including but not limited to:
  • Providing helpdesk support to customers by logging calls/emails on the inhouse system, allocating the calls to the relevant individual/team and tracking them to closure
  • Providing updates to customers regarding the progress of their requests to ensure full resolution of issues
  • Identifying and escalating situations requiring urgent attention
  • Compiling and distributing the weekly Helpdesk reports
  • Adding patches and software releases to our website Distributing software bulletins and industry updates to customers
  • Other general administration tasks as required. We are looking for an organised, customer focused individual with a methodical approach to their work and attention to detail.

Candidate Requirements:
  • Intermediate to Advandced Excel Skills, comfortable with using pivot tables and being able to track back to the data source to help identify any data errors
  • Excellent communication (verbal and written) and diplomacy skills A customer focused mindset with a commitment to quality
  • Excellent attention to detail
  • Computer literacy with a good understanding of Microsoft Word and Excel
  • An ability to multi-task. Experience supporting software development projects and/or providing Helpdesk customer support would be advantageous.
For more information please contact Niki @ Pertemps Daventry on 01327 22048
Jobs With Pertemps

Pertemps

Niki Shrimpton

niki.shrimpton1@pertemps.co.uk

01788 578888

Division 299

Pertemps Daventry

1 Market Square

Daventry

Northamptonshire

NN11 4BH

01327 220483

View Branch Details
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