Job Description

Housing Solutions Triage Office, East London
Pay rate £24.58 per hour
Contract role, Housing

Pertemps are recruiting for an experienced Housing Solutions Triage Office in Havering.

Working and up to date knowledge of Part V1 and V11 of the Housing Act 1996, Homelessness Act 2002, HRA 2017, case law and Code of Guidance

To provide a high quality first point of contact and triage service (face-to-face, on the telephone and by e-mail) for people who are homeless or threatened with homelessness and have dependent children or are pregnant or vulnerable.

To respond to, and assess, all of the referrals that the Council receives under the ‘Duty to Refer’ arrangements, making initial enquiries and triaging as appropriate.

To carry out a rapid initial assessment of each customer’s needs and circumstances and establish whether or not they are eligible for assistance under the homelessness legislation. Making s184 decisions e.g. not homeless decisions, Ineligible decisions

To prevent or delay homelessness through targeted early interventions (including advocacy, negotiation and mediation) and by providing customers with comprehensive advice and information about their housing rights and the housing options available to them.

Ensure that an accurate, detailed record is kept of all interviews, telephone calls and follow-up action taken (and that files are maintained to a high standard) in order to assist monitoring, decision-making and effective case management.

Create a new case on the Jigsaw system every time that a rapid initial assessment is completed and ensure that the notes section of Jigsaw is continually updated until the case is reassigned to another Officer within the Homelessness Reduction Service.

Ensure that all data entry and case recording is accurate and complete, and that it is undertaken within agreed timescales, in order to assist performance monitoring, the analysis of trends and the completion of internal and external returns, including the government’s quarterly HCLIC return.

You will need experience of working in a similar role.
Please get in touch for more information.

This is an agency post and Pertemps can offer you:-

A Dedicated consultant who has access to all roles across the UK and is available for you to speak to

An easy registration process (all done online)

Referral schemes and incentives

Ongoing compliance managed for you

Prompt and reliable payroll and lots more.

Please contact Graham Leatham on 07484 513909 or email graham.leatham@pprsocialcare.co.uk for more information.
We recruit across all areas of Housing, Public Sector and Local Government work. If you are experienced in this sector, and this isn’t the role for you, contact us about other roles.

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Housing Solutions Triage Office, East London

Job Description

Pertemps Social Care

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