£350 Per Day
Full Time
Contract
London, Greater London
IT
Posted 5 hours ago
Expires In 29 Days
Job Description
The Reporting Analyst is responsible for ensuring that all governance, operational, and ad-hoc reporting requirements are delivered to the highest quality, through effective collation and analysis of data, and creation of concise and effective Management Information.
Key Responsibilities:
- Manage the generation of reports using data provided externally and internally and develop supporting processes in line with other internal processes
- Manage stakeholder engagement ensuring their reporting and information needs are met by creating new reports and dashboards as agreed, meeting any ad-hoc information requests
- Review and quality check automated reports, identify any risks and issues and raise appropriately
- Conduct trend analysis on performance to proactively identify problems and areas for improvements to both behaviour and service, and ensure they are driven through to completion
Person Specification
Essential:
- Proactive in gathering, evaluating and analysing information and evidence from a range of sources to support strategic change
- Have an open-minded, scientific, sceptical approach to determining causes of failures and poor performance
- Ability to seamlessly integrate with existing 3rd-party supplier relationships
- Communication skills – effective in gathering reporting requirement and communicating outcomes to technical and non-technical users.
- A high degree of familiarity and knowledge of MS Excel and the Office suite. This includes Power Bi (at least lower intermediate level)
- A working knowledge of reporting functionality within ServiceNow, including basic knowledge of Performance Analytics module
- Ability to ‘dot walk’ within ServiceNow native reporting environment, create dashboard and share them with users.
- A high-level understanding of operational processes such as ITIL and modern digital support teams
- Familiarity with Agile methodology and appreciation for iterative, continuous improvement
- Understanding of organisational change and business process change
- Insight into best practices around operational exercising and situational testing
- Knowledge of the IT and technology market, particularly key suppliers
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