Temp Community Care Officer, Haringey

Temp Community Care Officer, Haringey  
£22.31ph 
To deal with telephone, written, emailed enquiries and respond appropriately to customer enquiries, complaints, requests for information and service requests. 2. To assist customers in their understanding and completion of relevant documents forms, applications and registrations, over the telephone, including where appropriate addressing their special needs (disability, translation, interpretation requirements etc) 3. It is envisaged that staff within First Response will also be able to initiate the following: • Refer to other agencies • Order equipment for clients (following training) • Amend referrals • Screen referrals to gather further information 4. To process referrals and apply agreed eligibility criteria. This will involve collecting extra information form the referrer, service user or carer where appropriate. 5. To accurately record detailed referrals, specifying client’s needs. 6. To work within agreed procedures, particularly those in relation to alleged safeguarding adults. 7. To provide information and advice to members of the public from diverse backgrounds, requiring care across a range of client groups Older People, Physical Disability and Occupational Therapy. 8. To liaise with other departmental and non-departmental services and partner agencies as required. 9. To sign post members of the public to access other services where appropriate. 10. To ensure that the Duty Manager is kept fully up to date with operational issues. 11. To support the service/ duty team 12. To deal with emails, letters and other aspects of First Response’s/OT Duty routine 
 
 
Please get in touch for more information.  
This is an agency post and Pertemps can offer you:  

• A Dedicated consultant who has access to all roles across the UK and is available for you to speak to 

• An easy registration process (all done online) 

• Referral schemes and incentives  

• Ongoing compliance managed for you 

• Prompt and reliable payroll and lots more. 

Please contact Helen on 07901286967  or email helen.omara@pprsocialcare.co.uk for more information.  
We recruit across all areas of Qualified Social Work. If you are a Social Worker and this is not the role for you, contact us about other roles including IRO (Independence Reviewing Officer), BIA (Best Interest Assessor), MASH, LAC, Children’s Social Work, Adult Social Work, Service Manager, Head of Service, Team Manager and Assistant Team Manager.