Administrator - Planning

Contract Type: Fixed-term until 31 March 2025
Hours: 37 hours per week, Monday to Friday, alternating shifts between 7:30 am and 6:30 pm


About the Role:
We are seeking a dedicated and detail-oriented Administrator to join our Planning team on a fixed-term contract until March 2025. The role involves contributing to reducing failed appointments by proactively contacting customers via text, phone, and email to confirm their appointments.
This position requires someone with strong data entry skills, a good eye for detail, and the ability to work efficiently under pressure while maintaining accuracy. Excellent verbal and written communication skills are essential, as is the ability to take detailed and meticulous notes.


Key Responsibilities:

• Contacting customers via phone, text, and email to confirm appointments.
• Ensuring accuracy and efficiency in data entry tasks.
• Maintaining clear and detailed communication records.
• Working collaboratively as part of a team to meet targets and ensure customer satisfaction.

About You:
To excel in this role, you will need:

• Strong administration skills.
• Exceptional attention to detail.
• Proven experience in data entry.
• Excellent customer service and communication skills (both verbal and written).
• Confidence and professionalism when speaking with customers over the phone.
• The ability to work as part of a team.
• Experience with using multiple systems (desirable).

Start Date: ASAP
End Date: 31 March 2025
What We Offer:

• A supportive team environment.
• Competitive hourly pay.
• The opportunity to make a meaningful impact on our customer service processes.